COMPLAINT OF DISCRIMINATION PROCEDURES
If, as a CareerSource Palm Beach County participant, you feel that your rights have been violated due to an act of discrimination based on race, color, gender, national origin, religion, disability, age, marital status, political affiliation or belief (beneficiaries only), citizenship, or participation in CareerSource Palm Beach County programs, you may file a complaint of discrimination.
You may file a complaint of discrimination (within 180 days of the occurrence) with either the CareerSource Palm Beach County’s Equal Opportunity Officer at 3400 Belvedere Road, West Palm Beach, FL 33406, FloridaCommerce, Office of Civil Rights (OCR), Caldwell Building, 107 East Madison Street, MSC 150, Tallahassee, Florida 32399-4129 or directly with the US Department of Labor, Civil Rights Center (CRC), 200 Constitution Avenue, Northwest, Washington, DC 20210.
NON DISCRIMINATION COMPLAINT/GRIEVANCE PROCEDURE (APPLICANTS AND PARTICIPANTS)
If as a participant of any agency within the CareerSource System, you have a problem which arises in connection with programs operated in the Career Center or with a CareerSource Representative that is not based on discrimination, you should first complete a Career Center Complaint/Grievance Record and then discuss the matter with the Department Manager. If the matter cannot be resolved by the Department Manager, the Program Director will attempt to resolve the complaint. If the problem is not resolved to your satisfaction, you may submit a written grievance to the Manager of Compliance, Training and Monitoring within 90 days of the occurrence.
HEARING PROCEDURE
CareerSource Palm Beach County will diligently attempt to clear up the matter informally within 10 working days. If the complaint or grievance is not resolved informally, a hearing shall be held and a decision shall be rendered by the CareerSource Palm Beach County Executive Leadership within 60 calendar days from receipt of the complaint or grievance. You will be informed of the date and place of the hearing at least 15 calendar days prior to the hearing. The hearing shall be conducted in compliance with uniform rules of procedure contained in Chapter 28-106 of the Florida Administrative Code. If you are not satisfied with the decision of the CareerSource Palm Beach County Executive Leadership or do not receive a hearing within 60 days, you may appeal to FloridaCommerce (within 30 days). Unresolved complaints may be sent by certified mail (return receipt), to FloridaCommerce, Office of General Counsel, 107 East Madison Street, MSC 110, Tallahassee, Florida 32399- 4128
INTIMIDATION AND RETALIATION PROHIBITED
CareerSource Palm Beach County shall not discharge, intimidate, retaliate, threaten, coerce or discriminate against any person because such person has filed a complaint or grievance. The same prohibition applies to people who have furnished information, assisted or participated in any manner in an investigation, review, hearing or any other activity related to administration of, or exercise of authority under, or privilege secured by 29 CFR Part 34.
